For years, we managed teams, contact centers, and processes where we dedicated enormous resources to training\u2014yet lacked a clear way to measure its impact.<\/p>\n\n\n\n
And that wasn\u2019t all.<\/p>\n\n\n\n
We realized something that still happens today in most organizations:<\/p>\n\n\n\n
- \n
- When a professional has a question, what do he do?<\/li>\n\n\n\n
- He asks a colleague\u2026<\/li>\n\n\n\n
- Or looks for his manager.<\/li>\n<\/ul>\n\n\n\n
But there is no agile and reliable system that provides the answer instantly.<\/p>\n\n\n\n
That was our spark.<\/p>\n\n\n\n
That\u2019s where it all began.<\/p>\n\n\n\n
We decided to create a platform (INTRA) to solve that need: to facilitate access to knowledge, improve customer experience, and optimize operational processes\u2014without relying on endless training sessions or inefficient resources.<\/p>\n\n\n\n
An intuitive, useful, and powerful platform that transforms how companies manage knowledge and solve questions in real time.<\/p>\n\n\n\n
Because we know that when knowledge flows, efficiency skyrockets.<\/p>\n\n\n\n
Mission<\/h1>\n\n\n\n
To enhance the user’s digital experience with a simple, powerful, and results-driven platform.<\/p>\n\n\n\n
SHA doesn\u2019t aim to integrate with everything \u2014 it aims to make integration unnecessary. By resolving requests directly where they arise, SHA eliminates friction, redirects, and unnecessary tickets.<\/p>\n\n\n\n
Vision<\/h1>\n\n\n\n
To lead the digital transformation of companies with high volumes of interaction, becoming the global benchmark in user experience.<\/p>\n\n\n\n
We believe the future of support lies in eliminating complexity, not adding to it. SHA empowers users with instant answers, without relying on external systems or bloated integration layers.<\/p>\n\n\n\n
Values<\/h1>\n\n\n\n
We are guided by values that make a real difference:<\/p>\n\n\n\n
- \n
- Measurable impact<\/strong>, not just intuition<\/li>\n\n\n\n
- Ethics<\/strong> in every decision<\/li>\n\n\n\n
- Accessibility<\/strong> for all users<\/li>\n\n\n\n
- Constant Innovation<\/strong> with purpose<\/li>\n\n\n\n
- Sustainability<\/strong> as a long-term commitment<\/li>\n<\/ul>\n\n\n\n
Who\u2019s Behind SHA?<\/h1>\n\n\n\n
A core team of three engineers with more than 100 years of combined experience in technology, operations, and customer relations.<\/p>\n\n\n\n
A team that has lived through the problems firsthand\u2026 and decided to solve them with intelligence, empathy, and a forward-looking vision.<\/p>\n\n\n\n
![\"\"](\"https:\/\/sha-saas.com\/wp-content\/uploads\/2017\/09\/JLC-e1505561716716.jpg\")
<\/figure>\nJos\u00e9 Luis Caaveiro<\/strong><\/p>\n\n\n\n
Founding Partner and CEO of SHA. Industrial Engineer.<\/p>\n\n\n\n
Responsible for R&D, service delivery, and operations.<\/p>\n<\/div><\/div>\n\n\n\n
![\"\"](\"https:\/\/sha-saas.com\/wp-content\/uploads\/2022\/02\/Stephane-Lissillour-Copy-1.png\")
<\/figure>\nSt\u00e8phane Lissillour<\/strong><\/p>\n\n\n\n
Managing Partner of SHA. Telecommunications Engineer.<\/p>\n\n\n\n
Responsible for International Business Development.<\/p>\n<\/div><\/div>\n\n\n\n
![\"\"](\"https:\/\/sha-saas.com\/wp-content\/uploads\/2024\/04\/Angel1-150-175.png\")
<\/figure>\nAngel Rodr\u00edguez<\/strong><\/p>\n\n\n\n
Managing Partner of SHA. Computer Engineer.<\/p>\n\n\n\n
Responsible for Service Delivery and Platform.<\/p>\n<\/div><\/div>\n\n\n\n
![\"\"](\"https:\/\/sha-saas.com\/wp-content\/uploads\/2017\/09\/MOL.png\")
<\/figure>\nMarcelino Otero<\/strong><\/p>\n\n\n\n
Economist and Entrepreneur.<\/p>\n\n\n\n
Strategic Advisor.<\/p>\n<\/div><\/div>\n\n\n\n
![\"\"](\"https:\/\/sha-saas.com\/wp-content\/uploads\/2025\/07\/cv-perfil-1.jpg\")
<\/figure>\nCarmen Mar\u00eda Vald\u00e9s Alonso<\/strong><\/p>\n\n\n\n
Global People Executive. Law Graduate, MBA IESE Business School<\/p>\n\n\n\n
Shareholder<\/p>\n<\/div><\/div>\n","protected":false},"excerpt":{"rendered":"
Our Story: When Experience Becomes Innovation SHA wasn\u2019t born in a laboratory, but on the real battlefield of large-scale business operations. For years, we managed teams, contact centers, and processes where we dedicated enormous resources to training\u2014yet lacked a clear way to measure its impact. And that wasn\u2019t all. We realized something that still happens … <\/p>\n
- Ethics<\/strong> in every decision<\/li>\n\n\n\n
- Measurable impact<\/strong>, not just intuition<\/li>\n\n\n\n