At SHA, we develop solutions that combine robust data structures with applied artificial intelligence to help organizations:
- Manage their knowledge with precision
- Automate key processes
- Gain real, measurable insights
Always with security, privacy, and full control over their data.
Products
INTRA: Knowledge management system for closed environments
Much more than just a document repository, INTRA manages knowledge, its actual use by people, and its operational impact.
Hybrid Technology
- Core based on enhanced Boolean search
- Complementary AI layer (open models from Meta-LlaMa / Google-Bert / BAAI-BGEm3): Semantic Search and Generative AI
- Supervised fine-tuning of LLMs on custom datasets
Usage and Impact Analysis
- Statistics and rankings
- Knowledge gaps
- Sentiment analysis
- Organizational impact metrics
Security and Performance
- Encapsulated infrastructure (no external connection)
- Execution on CPUs and GPUs as needed
INTRA connects: Knowledge · Training · Quality · Operations
EXTRA: Knowledge management system for open environments
Ideal for public portals, dynamic FAQs, or customer self-service. Same core technology, deployed in an open-access model.
Key advantages:
- No login required for queries
- Seamless integration across digital channels
- Lightweight and efficient support
SERVICES
AI with Impact: tailored AI solutions adapted to your business
We develop custom AI projects to solve specific challenges: classification, automation, recommendation, semantic analysis…
Purpose-Driven Model
- Selection of the optimal model (open-source or proprietary)
- Training based on your real data and business context
Flexible and Secure Infrastructure
- Fully executed in closed environments
- Support for both CPU and GPU processing
- Scalable with no data exposure
Application Examples:
- Intelligent support in critical processes
- AI for ticket and incident prioritization
- Automation of operational analysis
- Extraction of key information
- Interactive bot