- 17. April Should businesses that prioritize Trust, Safety & Security rely on AI tools to assist their customers, prospects, and partners? (by Stephane Lissillour)
- 07. February Faced with the challenge of sharing company knowledge and finding a high-performance training monitoring tool? SHA has a solution for you! (by Stephane Lissillour)
- 16. September How to meet the specific needs of Financial Services Customer Support? (by Stephane Lissillour)
- 02. February SHA announces new features for 2024: train your teams and get your training certificates (by Stephane Lissillour)
- 20. January SHA strengthens Global Client Implementation & Operations Support with the appointment of Angel Rodriguez as VP of Service Delivery (by Stephane Lissillour)
- 15. December SHA Knowledge Management boosts your CS superpowers by adding Coaching features (by Stephane Lissillour)
- 24. November SHA integrates nugget training in its Knowledge Management Platform! (by Stephane Lissillour)
- 27. December Why the home working trend has made Knowledge Management even more critical for Customer Support Operations. (by Stephane Lissillour)
- 01. December Video Killed the Radio Stars but Have Chatbot Killed Knowledge Management Systems? (by Stephane Lissillour)
- 24. November Mass resignation: how can Knowledge Management help your Company to remain afloat: (by Stephane Lissillour)
- 13. October Can Knowledge Management be isolated from Training? How to close the loop? (by Stephane Lissillour)
- 06. June In less than 3 minutes evaluate your need for a (new) Knowledge Management System (by Stephane Lissillour)
- 31. March What can go wrong on Knowledge Management (KM) implementation (and anytime after… ) (by Stephane Lissillour)
- 28. February SHA appoints Stéphane Lissillour as new Chief Customer Officer, positioning company to drive growth (by Marketing Communications)
- 07. January SHA announces renewed “Front” search engine together with Engagement Management (by Marketing Communications)