With this tool, we would like to ilustrate how your organization my benefit from the implementation of INTRA solution. We are going to evaluate an inboun call scenario.

To do so, you have to provide the following inputs:

Service Data

      Call AHT:
      					
      seconds (30 – 600)

      Service Level:
      					
      % (70 – 95)

      Response Time:
      					
      seconds (15 – 60)
 
      Training Duration:
      					
      weeks (1 – 8)

      On the Job Training:
      					
      weeks (2 – 12)

      Maximun Occupancy:
      					
      % (50 – 85)

      Team Size:
      					
      agents (5 – 300)

      Monthly attrition:
      					
      % (2 – 25)
 
      Calls per hour:
      					
      calls (50 – 500)

                        Planned Shrinkage
                        
                        % (10 – 30)

Set Parameters

Trainer 1/50 – 1/10

Budy Supervisor 1/50 – 1/25

Supervisor 1/20 – 1/5

Team Leader 1/50 – 1/10

Please, select the improvement scenario: Conservative Moderate Aggresive

Note: No data will be stored; all calculations will be made on your browser.

Training classes per year: Class Size: agents

In-Class Training Savings

Agent Training-days reduction: Trainer-days reduction:

On-the-job Incremental Calls

Additional Calls Handled:

Anual Training Savings in $
Onshore	Nearshore	Offshore

Operations Improvement

Reduced Average Handled Time:

Ops staff reduction

Initial estimation # Agents: Final estimation # Agents:

Ops data0

Ops data

Anual Ops Savings in $
Onshore	Nearshore	Offshore