About Us


SHA is the result of our journey over the past 20 years in the world of Customer Experience – Contact Centers, helping companies and customers conduct their interactions on a daily basis. We develop software widgets for unique customer interactions in the digital space, boosting customer and user skills to accelerate information gathering and problem solving.


SHA’s mission is to provide a unique set of tools to help best-in-class organizations manage their digital customer experience.


With a clear technological roadmap, we constantly monitor our environment to adquire all new integration capabilities as technology evolves. We bring together vast experience in the Customer Experience world in many industrial & public sectors, both locally and globally.

Management Team

SHA was founded by José Luis Caaveiro and Marcelino Otero López after intense careers in international business.