Short About Us – Entry May_18_2018

About Us


SHA SaaS is the result of our journey over the past 20 years in the world of Customer Experience – Contact Centers, helping companies and customers conduct their interactions on a daily basis. We develop software widgets for unique customer interactions in the digital space, boosting customer skills to accelerate information gathering and problem solving.


SHA Saas’s mission is to provide a unique set of tools to help best-in-class organizations manage their digital customer experience.


With a clear technological roadmap, we constantly monitor our environment to adquire all new integration capabilities as technology evolves. We bring together vast experience in the Customer Experience world in many industrial & public sectors, both locally and globally.

Management Team

SHA SaaS was founded by José Luis Caaveiro and Marcelino Otero López in Galicia, Spain, after intense careers in international business.