SHA announces release of Intranet/Community version

As of January 3th, SHA family grows, with a new Intranet/Community version, offering clients the possibility to deploy in a closed environment the power of search, troubleshooting and analysis of SHA solution.

Envisioned as a knowledge base tool, with easy search and troubleshooting features, INTRA will boost the usage of the company knowledge base in a wide range of operations, as will become the single source of authorized information within the organization. Speed of deployment as well as a smooth workflow management process will permit to put content in production almost “on the fly”.

INTRA is the answer to many requests from our clients, where accuracy and speed in propagating information in a closed environment like call centers is key in improving service and reducing operating costs”, said José Luis Caaveiro, CEO of SHA.

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