Hot off the press: SHA Knowledge Management has received some juicy feedback from their clients about integrating training in a KMS. The clients were like, “Hey, it’s a great idea, but wouldn’t it be even cooler if Management could keep tabs on how much time each individual spends on those trainings?” We were like, “You know what? That’s a brilliant suggestion!”
So, we made it happen, and now Team Leaders, Account Managers, Operational Directors, and HR executives can have a blast checking out the Educational Time with just a click.
Oh, and here’s a little secret: in certain countries (looking at you, France, but not excluding others), certified training centers have to keep track of the Learner Satisfaction Index (LSAT) to get those sweet subsidies. But guess what? We’ve made managing and reporting LSAT assessments a piece of cake with our training survey feature. We’re not just closing the loop on training quality; we’re tying it up with a fancy bow!
Creating, completing, compiling, and analyzing are all as easy as pie.
So, to summarise, with SHA not only your Customer Service Team have all required information available within a couple of clicks but you also get:
- Micro Training sessions available at the right time and at the right place.
- Training Quizz to ensure optimum content acquisition.
- Full control on who to get trained and when to make training available.
- Coaching Sessions shared and followed up.
- Automatic training sessions detailed reporting (Certificates).
- Surveys on any topic, which means also on training so the loop is closed!
Get ready to dive headfirst into the world of SHA surveys and our Training Quiz. It’s like a wild rollercoaster ride packed with mind-blowing insights, sky-high satisfaction, and a whole lot of laughs!
And this is not over: SHA product team is about to announce more features so that Contact Center Operations could benefit from more possibilities and focus on delighting their clients, stay tuned!
So, buckle up and get ready for an adventure of a lifetime with SHA!
SHA: the Knowledge Management System that goes beyond plain Knowledge Management!