As of May 20th, both SHA and INTRA products include a new sentiment alert feature, enabling realtime awareness and interaction. With the help of NLP techniques, every visit is evaluated extracting customer sentiment and keywords/action items. In the event of negative feedback, backoffice will notify immediately content/article owner, and all other organization members pre configured.
“We think this new feature is a very powerfull tool for those organizations with a customer centric approach. It allows realtime interacion if needed giving visibility to the whole organzation”, said José Luis Caaveiro, CEO of SHA.
For more information, please contact firstname.lastname@example.org