As of January 7th, SHA INTRA search engine performance has been significantly improved in terms of accuracy and response time. The new version delivers double digits’ improvement in response time, allowing a higher precision in search relevance as well.
This new release also incorporates the data capture for Engagement Management, an additional feature included in the backend service, that will allow SHA clients to monitor, manage and report customer engagement.
“It’s been a couple of quarters where we have rethought our search approach. We believe that this effort is worth, and our clients will benefit from these enhanced features”, said José Luis Caaveiro, CEO of SHA.
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